Sales & Customer
Social Channels, One Workspace
Handle social inquiries and campaigns without losing track of customers.
What is Social?
Social in plain language
Social brings customer messages and social-led inquiries into your business system — so sales and support can respond with full context.
Customers discover you on social every day. Fattah Social helps teams capture those conversations and turn them into relationships and revenue.
Why use Social?
- Reply to social leads without switching apps
- Link social conversations to CRM records
- Coordinate marketing posts with campaigns
- Never miss a DM that could become a sale
Who uses it
Built for your team
Social media managers
Plan content and monitor engagement.
Sales teams
Follow up on product inquiries from social.
Support teams
Resolve issues raised on social channels.
Problems solved
What Social fixes
Key features
Everything you need
Inbox consolidation
See inquiries in one queue.
CRM linking
Create or update contacts from chats.
Campaign alignment
Connect posts to marketing initiatives.
Team assignments
Route messages to the right person.
Response tracking
Measure reply time and outcomes.
Workflow
How Social fits your day
A simple flow your team can follow — no technical background required.
Business benefits
Outcomes that matter
- Faster responses build trust
- More social leads converted to sales
- Unified brand experience
- Clear accountability per channel
Social dashboard
Product screenshot
See it in action
Designed for daily use
Clean screens your team can learn quickly — whether at the desk or on the floor.
Reply to urgent social messages on the go.
Integrations
- CRM
- Marketing
- Help Desk
- Lead Generation
Reports
- 1Inquiry volume
- 2Response time
- 3Leads from social
- 4Daily summary dashboard
- 5Export to Excel or PDF
- 6Role-based views
Fattah One
Connected in Fattah One
This module shares data with the rest of your business automatically.
Related products
Product ecosystem
How Fattah Products Work Together
Your sales, stock, people, and money stay connected — so teams stop re-entering the same information in different tools.